The National Contact Center received 8,596 local and international calls during the Eid Al-Fitr holiday, recording outstanding performance that reflects high efficiency in service delivery. Customer satisfaction reached 93.4%, while the response rate stood at 96%.

According to the Ministry of Digital Economy and Entrepreneurship, this performance comes as a result of the center’s readiness and continuous 24/7 operations, ensuring that citizens’ inquiries are addressed and their complaints are efficiently followed up, even during official holidays.

The Ministry explained that the National Contact Center provides a range of integrated communication channels to serve citizens, including the hotline (065008080), email (ncc@nitc.gov.jo), and SMS services through the e-government portal (www.jordan.gov.jo).

The Ministry also affirmed that the center operates within a comprehensive system supported by qualified personnel and advanced technological solutions, ensuring efficient handling of inquiries and complaints, and their prompt referral and follow-up with the relevant entities.

This level of performance reflects the National Contact Center’s commitment to delivering high-quality services that meet citizens’ expectations and support the Kingdom’s digital transformation while enhancing customer experience.